Refund & Cancellation Policy

At H2O-K, we aim to ensure you have a smooth shopping experience.
Please read our policy carefully before making a purchase.

1. Returns & Refunds

Due to hygiene and safety reasons, we do not accept returns or offer refunds on used or opened skincare or beauty products.
However, if your item arrives damaged or defective, please reach out to us within 3 days of delivery with your order details and unboxing proof.
Once reviewed and approved, we may offer a replacement or refund at our discretion.

2. Cancellations

Orders can only be cancelled before they are shipped. Once dispatched, cancellations will not be accepted.

3. Refund Processing Time

If approved, refunds will be processed within 7–10 business days through your original payment method.

4. Contact Us

For refund or cancellation requests, email us at:
📧 hello.h2ok@gmail.com